by Structured Settlement Watchdog
I received a phone call and had a conversation with another American General structured settlement annuitant from California on the evening of December 9, 2024. The structured settlement was established as compensation for the wrongful death of a loved one. Some time ago the annuitant sold a portion of the structured settlement payment stream and the servicing company ended up being SuttonPark. The SuttonPark November payment was due on November 14, 2024 by direct deposit, but the November payment has not been paid at time of the phone call. The December payment is due on December 14th.
The Annuity Issuer Was Proactive
Despite her November payment being overdue by more than three weeks, the annuitant from California observed that American General has taken proactive steps upon being contacted regarding the delays in payment servicing by SuttonPark. The insurance company contacted their attorney, who in turn reached out to SuttonPark to urge the acceleration of the process.
To summarize, there is no question that the annuity issuer makes the structured settlement payments as scheduled. However, the delay by the payment servicer thereafter becomes a source of distress for those who rely on these payments.
Annuitants who have endured personal and/or physical losses depend on the timely receipt of their payments.
All annuity issuers are encouraged to be proactive when fielding calls from annuitants even if there is a payment servicing agreement with SuttonPark.
For nearly 30 days, John Darer, in his pro bono capacity the Structured Settlement Watchdog has been fielding phone calls from victims of the SuttonPark payment servicing nightmare and attempting to fill the staggering information void through conversation,blogging and making calls within the industry to raise awareness. During the three days prior to Thanksgiving John Darer devoted 12 pro bono hours of time to listen and to make people aware of the plight of these people through blogging and phone calls. All totaled, John Darer has devoted around 18 pro bono hours of time.
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