by Structured Settlement Watchdog
After being in hold for an hour the on hold greeting from Protective Life said " We treat you the way you want to be treated" . Apparently that means like crap.
The person on hold was a New York lawyer who had structured his attorney fees through Liberty Life Assurance Company of Boston. In 2018 Liberty Mutual Insurance Company completed the sale of Liberty Life Assurance company of Boston to Lincoln Life, which in turn farmed out administration to Protective Life Insurance Company in Birmingham Alabama.
Liberty Life Assurance Company of Boston was renamed Lincoln Life Assurance Company of Boston was renamed Lincoln Life Assurance Company of Boston effective September 1, 2019 and written notices were sent to annuitants
It should be emphasized that Liberty Mutual is completely divested Liberty Life for over a year and has no control over Protective Life, which is listed on a September 9, 2019 piece of correspondence as Administrator for Lincoln Life Assurance Company of Boston (formerly Liberty Life Assurance Company of Boston).
Here is what the New York attorney sent to firstname.lastname@example.org
"I received the attached letter and called to speak to someone As there are several issues with my above policy, including that you have a misspelling as to my street address which should be _______ROAD not _______Road. Please correct the spelling of my street name in your records.
Unfortunately, as I write this email I am now “ON HOLD” for over 40 minutes. About 10 minutes ago FINALLY someone picked up, whereupon I was advised that by the rep that she could not help me as my policy was handled at a different office, and she transferred me to that other office and I now remain ON HOLD once again for 10 more minutes and counting!"
One hopes that Protective Life will, in short time, iron out this horrible first impression of Protective Life customer service as adminstrators and that Lincoln Life Assurance Company of Boston and its parent pay attention. as well.
What To Do If You have an Urgent Need and Can't Wait on Line?
In the mean time if you are receiving, or scheduled to receive structured settlement payments from Lincoln Life Assurance Company of Boston (formerly Liberty Life Assurance Company of Boston), I suggest you take the following steps:
- Visit the Protective Life Structured Settlement Administration Page
- Dowmload and complete the forms for the service you need
- FAX in the paperwork and save the fax confirmation.
- If you have not received written confirmation within 48 hours, repeat the process.